When Is Black Ink Coming Back on 2019

Chosen Solution

Did you remove the little piece piece of tape on the bottom of cartridge.

Was this answer helpful?

Voted Undo

Score 81

I was having the same problem today. Ran carriage under water and dried. Still didn't work. Looked under tools menu on the printer screen and noticed "clean cartridges." Chose that option. I guess it did the job, because it ran a test print and when we tried to print again it worked just fine.

Was this answer helpful?

Voted Undo

Score 17

I just talked to HP support, they said to replace printer because print head is defective. My printer was printing blank pages I replaced all ink cartridge black, cyan, magenta and yellow, it still printed blank pages. My advice, find a better brand. HP sucks.

Was this answer helpful?

Voted Undo

Score 10

This is exactly the issue I was seeing. I washed the head, replaced the inks, changed the printer head... All to no avail. Very frustrating.

At this point, sadly, the most effective solution I can see is simply replace the unit. I've already spent far too much on what is now a defective machine.

Seems such a waste though.

Was this answer helpful?

Voted Undo

Score 7

I'm using windows 10, 64 bit and my Officejet 4620 printer wouldn't print black despite having a new HP cartridge. I removed the printer, uninstalled the software and set up the printer again from scratch. It now works.

Was this answer helpful?

Voted Undo

Score 5

Get a small but sturdy paint brush (the kind children use for water colours), and brush the carriage under the ink tray. Worked for me.

Was this answer helpful?

Voted Undo

Score 4

Guide to fix Full cartridge but ink not printing.

step 1 :- Use genuine original ink cartridges.

step 2 :- Check the estimated ink level.Then replace any low or empty cartilages.

Key Point :- a. Ink level warning provides estimates for planning purpose only. you do not need to replace cartridges until print quality become poor.

b. If non of the cartridges are below ink need not to replace them .

step 3:- Use the automated tool to clean the print head.

# The printer must be power on.

# Touch the dash icon on the lower left of the control panel.

1. Touch the right arrow to scroll the tools then press OK.
2. Scroll to clean print head. Then press OK.
3. The printer beginning to clean the print head.
4. The printer make noises during cleaning process .
5. Print a test page.
6. If you find a defect in the printed piece of paper, you need to repeat the process several times.

Was this answer helpful?

Voted Undo

Score 4

Two things that work :

1) go under Advanced printer settings and change everything to black or gray scale. This will allow you to print in black if your color cartridges are empty.

2) take out the black ink cartridge and use a small stiff paint brush and brush the printer head ( looks like a little round mesh metal screen) I went back-and-forth and in a circular motion several times and then replaced the ink cartridge. A little dab of rubbing alcohol may help.

Was this answer helpful?

Voted Undo

Score 2

HP Deskjet Ink Advantage 5525. I have bought original cartidges. The black one was identified by the printer as counterfeit for some reason. I replaced it with another original. The printer stopped printing black ink. The diagnostic page shows the box where the black was supposed to be as white. I have tried all the options to clean the printer. no result. This is the second printer in two years that has the same issue.

I AM DONE with this company. This is scandalous. It is obvious that this is a firmware/software issue that blocks the printer from using the black ink. I will never buy HP for personnal use, or for my business ever again, and I urge everyone to do the same. Enough is enough.

Was this answer helpful?

Voted Undo

Score 2

I have had this happen twice with my HP Deskjet 3510. I got on HP phone support and went through all the steps & tips both times and nothing helped. Finally, they suggested I try ANOTHER new black ink cartridge, and it worked perfectly. Apparently, the initial ink cartridges were defective. HP sent me a new cartridge and I mailed the defective one back to them.

Was this answer helpful?

Voted Undo

Score 1

I rinsed out the printer head under tap and used an alcohol que tip to clean out the head. It cleans out the dried gunk in the head that is left there. It seemed to do the trick

Was this answer helpful?

Voted Undo

Score 1

What worked for us was to clean the "vent" on the top of the cartridge. Step 3 in this support page from HP.

https://support.hp.com/us-en/document/c0...

Good luck.

Was this answer helpful?

Voted Undo

Score 1

Hello,

I have the same problem here. And I'm using the external ink. I resolved it by checking the tube connection between the ink cartridge and the external ink. The black tube was disconnected. I fix it and do the deep cleaning for a several times. Now, my black ink is running again.

Was this answer helpful?

Voted Undo

Score 1

Was this answer helpful?

Voted Undo

Score 0

read this article that helps you to stop HP from stopping u using refilled cartridge permently

https://support.bchtechnologies.com/hc/e...

Was this answer helpful?

Voted Undo

Score 0

call H.P. for help

they fixed mine for free. 1-800-474-6836

you'll get this recording saying to go to the web site but just wait it will send you to somebody after awhile.

then tell them whats going on and they will help you fix it

Was this answer helpful?

Voted Undo

Score 0

I went to set up then tools then align printhead...nothing. Then I went to set up then tools then clean printhead and we're back in business

Was this answer helpful?

Voted Undo

Score 0

Head on over to the "Clean Printheads". When nothing comes up click proceed to the next level. I ran it almost 10 times before the black in came through.

Was this answer helpful?

Voted Undo

Score 0

Here are some instructions on cleaning out the printhead directly in the printer with a syringe.

https://www.youtube.com/watch?v=rJ4tXNYP...

Was this answer helpful?

Voted Undo

Score 0

REAL ANSWER.

As in most HP printers, the printer heads are on a Carriage tray into which the ink Cartridges click into. The ONLY REAL way to clear the problem is take it to a local printer / PC tech service and ask them to remove AND CLEAN the Carriage Tray in a soft solvent to clear the dried residue from the actual heads themselves. This will involve unscrewing a few panels to enable the Carriage tray to be removed. Not difficult. The cartridges themselves are NOT the problem in this instance. This will happen if the printer has been idle for some time. Once gummed up pouring more printer ink (head cleaning) into an already blocked and dried up head system will not work as many have already experienced. Also a good time to clean the ADF feeding, drive and pickup rollers, coder stripe and panels. The Printer is fine - resist the urge to chuck it. I have done this and HP 4625 works well once more.

Was this answer helpful?

Voted Undo

Score 0

The problem is related to a clog you can't easily get rid of without physically removing the printhead and soaking it in hot water. I fixed this on a removable printhead model and it printed perfectly after I cleaned the head this way.

While my guide covers the cleaning process, it doesn't cover the required disassembly to remove the printhead on permanently installed printers. I don't have one of these, so I can't repeat the procedure on a printer with a similarly mounted printhead like you have. It's also highly unlikely I'll ever do it unless I get the printer for free and the owner doesn't want it back. You don't want to get water in the flatflex connectors, so only use a small amount of water. This is potentially deadly, as some of these printers are known to demand SETUP ink the owners probably no longer have.

Now that that's out of the way here's the relevant guides to your situation:

• HP Photosmart Plus B210a Printhead Cleaning (Gentle)
• HP Photosmart 5520 Maintenance (Not for your printer, but the procedure is the same)

Was this answer helpful?

Voted Undo

Score 0

What eventually worked for me was performing a HARD RESET as explainted in step 5 below after completing the other 4 steps first.

I experienced the same problem with my HP 6500A Plus all-in-one printer and here is what eventually worked. If you have

1) performed a soft reset by pulling out the power cord from the back of the printer while it is still on then reconnecting after 15 seconds.

2) Cleaned the printed head (if it is removable, lift the lever and run the printer heads under warm running water then thoroughly dry.

3) You may need to take a tissue of lint-free paper towel, dab some warm water on the end, and hold it over the ink release portion of the cartridge before reinserting into the printhead.

4) Replace any empty cartridges. HP Printers are notorious for not allowing a print job go through if an empty ink cartridge needs to be replaced.

5) What ultimately worked for me after completing the above steps was performing a HARD RESET. While the machine was still on, I pulled out the printhead and ink cartridges (also cleaned them) then pulled out the power cord from the back of the printer while it was still on. After waiting 15 seconds, I replugged the power cord into the back and waited for the error message: "printer error with printhead/catridges". Next I put the printhead back, then the ink catridges, which forced the machine to go through an intialization and alignment process. It took at least 10 minutes for it to cycle through. I printed a test page and saw it finally printed black (I already present it to print black ink only).

Was this answer helpful?

Voted Undo

Score 0

The syringe is filled with air problem I recommend that you insert the needle as far as possible and angle it toward the print head. Remove the plunger from the syringe and put in the correct amount of ink. Let the ink slowly enter the cartridge by gravity.

Was this answer helpful?

Voted Undo

Score 0

Costco gave me answer and refunded money on refilled cartridges. Cartridges that come with printer can only be partially filled and only work for one or two refills. Then printer will not recognize. I was told that even if I buy new HP cartidges for my Envy 4522, they can only be refilled a certain number of times and will quite working. So they expect you to purchase new from HP for about 70.00 a pop. Ripoff!!!!

Was this answer helpful?

Voted Undo

Score 0

It may not be a printer problem at all. I have been through all these scenarios and come to the conclusion its either a Windows problem or a Microsoft problem. I even de-installed Office 365 and re-installed it. No joy!But just by accident I needed to print an online receipt and it worked! So at least I know its not the HP 4620 and therefore in all probability not your printer problem either but a software issue. For the moment, I am going online to my accounts to print anything from my mails. Only problem is printing in Word/Outlook.

...slight correction, nothing local works, have tried a simple copy...comes out blank.

Was this answer helpful?

Voted Undo

Score 0

Hi everyone,

For HP Printers you just need to shake the cartridge and then place it back into the tray in the printer.

Better to shake it with the original cap inserted as there is always a risk the ink might flow out, anyway such risk is limited.

After shaking the cartridge I recommend to try a print test from the printer maintenance menu, as well as some other procedures like cleaning cartridges and ink nozzles (still from the maintenance menu) as that should provide that additional push to unblock the cartridge.

Hope this might help you all, cheers

Was this answer helpful?

Voted Undo

Score 0

It seems like my printer was stuck on color print, even if tap on black it was still printing an empty page. So I removed the empty color cartridge and it started printing in black right away! The color button stays highlighted

Was this answer helpful?

Voted Undo

Score 0

It could be bad ink cartridges. I just purchased mine on Amazon in a bundle. The first one I used worked great. But, it started acting like it was out of ink when the printer indicated it wasn't out, but just a little low. I replaced it 2 times before I finally resigned to opening up the cartridges I received through HP's Instant Ink program. Now it's printing perfectly.

I'm wondering if the cheaper ones on Amazon can't stand the Arizona dry heat so they sort of expire, even if the tape has been removed from them…

Was this answer helpful?

Voted Undo

Score 0

Cleaning the print heads worked like a charm for me! Thanks so much. Now, I can get on with my life.

Was this answer helpful?

Voted Undo

Score 0

I was not using external ink tanks…cartridge ink.

I gave up and got a new printer after trying another HP 4620 with same results.

Thank you tho.

Was this answer helpful?

Voted Undo

Score 0

Do the cartridge cleaning thing (from tools menu on printer) at least 5 times or more. It worked for me on about the 9th try with a new cartridge from an HP  3 pack from Costco.

Was this answer helpful?

Voted Undo

Score 0

Actually, it turns out the design of the printer seems a bit flawed, ink was coming out of the cartilage okay but not sitcking to the paper, however, putting something under the back side of the printer (so tilting it a bit forward towards where the paper comes out from, it works fine! weird but works)

Was this answer helpful?

Voted Undo

Score 0

I saw a comment somewhere in this thread, tried it: "stick a clear tape over the contacts of the ink cartridge".

It's really odd, but putting a clear tape over the contacts of the black ink cartridge (and left it there) worked! My printer (HP DeskJet Ink Advantage 1115) now prints the "missing black ink" that I needed to see. Perhaps I'll just remove the clear tape next time.

P.S. Before I arrived at this page, I was really frustrated since I've already spent an hour or so cleaning and aligning the cartridges, printed lots of test sheets, removed the ink cartridges and cleaned them using a Q-tip/cotton buds, browsed different options from HP website, etc. Stumbling upon this thread was a lifesaver.

Was this answer helpful?

Voted Undo

Score 0

HP should reconsider its politics about inks prices and functionality and, after all, fairness over their customers. We live in year 2020, what kind of strange funny business is that of HP, to spend almost all new (genuine HP) cartridges in cleaning procedures, in order to make the printer to do its job??? This is ridiculous. WE PAY THEM (a lot of hard earned money), for a product, THEY DON'T PAY US, to try to find out what is wrong with their company and their products! I don't see why I must spend hours over hours and above that my money and even more money, just to be able to make a simple print, in year 2020. This is very close to be a regular fraud! HP is on its best way to disappear from market, which is not difficult at all, no matter how big a company is, a whole bunch of other companies disappeared, after they treated their costumers like HP does. Greed was never a good advisor.

Was this answer helpful?

Voted Undo

Score 0

Happy to see you here, I always want to create my website but some issue always appears. So in your post this one of the reasons to show the website properly. Now I will tell for canon printer installation. The IJ Start Canon driver is most important for installing the printer. If you want to know about ij start canon printer then visit on the web.

Was this answer helpful?

Voted Undo

Score 0

When Is Black Ink Coming Back on 2019

Source: https://www.ifixit.com/Answers/View/255068/Full+cartridge+but+ink+not+printing.

Share this post